Privacy Policy

At YourVirtualKeys.com, we are committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.

Data Controller

• Trade Name: YourVirtualKeys.com
• Tax ID (NIF): 78510161Y
• Fiscal Address: Calle Malvavisco 10 P3D, P3. CP: 35010. Las Palmas de Gran Canaria, Spain.
• Contact Email: [email protected]
• Contact Form: https://yourvirtualkeys.com/contact-us

Personal Data Collected

We collect the following personal data through our website and services:

• Identification Data: Name, surname, postal address, email address, phone number.
• Payment Data: Credit/debit card information or other electronic payment methods.
• Browsing Data: IP address, browser type, visited pages, browsing time, and other data related to your interaction with our website.

Purpose of Data Processing

The personal data collected is used for the following purposes:

• Order Management: Processing and delivering purchased products, as well as managing payments and invoicing.
• Customer Service: Responding to inquiries, information requests, and handling complaints.
• Marketing and Commercial Communications: Sending promotional information and offers related to our products and services, provided the user has given their consent.
• Service Improvement: Analyzing browsing behavior and website usage to enhance our products, services, and user experience.

Legal Basis for Data Processing

The legal basis for processing your personal data is:

• Contract Execution: To manage and deliver the requested products or services.
• User Consent: For sending commercial communications and analyzing browsing behavior, where consent has been explicitly given.
• Legal Obligations: To comply with legal obligations applicable to our activities.

Data Recipients

Your personal data may be shared with:

• Service Providers: Companies that provide auxiliary services necessary for order management, payments, shipping, and marketing.
• Competent Authorities: When required to comply with legal obligations.

In the case of international data transfers, we will ensure that they are conducted in compliance with applicable regulations and that appropriate safeguards are in place to protect your information.

Data Retention Period

Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected and, subsequently, during the applicable legal retention periods.

User Rights

You have the right to:

• Access: Know what personal data we are processing.
• Rectify: Request the correction of inaccurate or incomplete data.
• Erase: Request the deletion of your data when it is no longer needed for the purposes for which it was collected.
• Object: Object to the processing of your data for specific purposes.
• Restrict Processing: Request the restriction of the processing of your data under certain circumstances.
• Data Portability: Receive your data in a structured, commonly used format, or request that it be transferred to another controller.

To exercise these rights, you can contact us via the email or contact form provided in Section 1.

Data Security

We implement appropriate technical and organizational measures to ensure the security of personal data and protect it against unauthorized access, alteration, loss, or destruction.

Use of Cookies

Our website uses cookies and similar technologies to improve the user experience and analyze site usage. For more information, please refer to our Cookies Policy.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page, and if significant, we will notify you through the usual communication channels.